# 9. Customer Relationship Management specialist *Nature of the tasks* * Customer relationship management aiming at the adoption of digital solutions * Creation of stakeholder maps or similar * Creation of adoption dashboards and reports * Overseeing the adoption journey of several types of stakeholders * Resolving stakeholder complaints quickly and efficiently * Contributing to the success of digital projects and initiatives by keeping stakeholders updated to ensure their adoption of digital solutions * Identifying the services needed to ensure stakeholder satisfaction * Autonomously turn communication objectives into strategies, tasks and activities and oversee / contribute to their implementation * Managing communications and defining strategies to increase results in line with defined adoption targets (from awareness to action) * Creating and enforcing plans that help meet the needs of stakeholders * Reporting to relevant structures *Education* : EQF6 ideally within communication, classics or similar *Specific expertise and technologies* * Knowledge of customer relationship management practices and tools * Knowledge in using tools to build stakeholder maps * Knowledge in using tools to build adoption dashboards and reports * Knowledge in analysing customer segments, e.g., experiencing a specific product problem * Experience in the use of Atlassian collaborative tools (e.g., Confluence and Jira) and Microsoft Office Tools (e.g., PowerPoint) * Experience in (or familiarity with) the IT domain is a plus. *Certification and/or Standards* * Not applicable *Skills* * Ability to work autonomously, managing his/her own workload independently, providing status updates, liaising with others and escalating issues as appropriate. * Strong interpersonal skills and ability to understand what each stakeholder wants and needs * Aptitude to foster positive relationships * Problem-solving attitude * Excellent communication skills * Ability to prepare clear and well-structured documents, and presentations * Teamwork and leadership skills, including ability to work in a friendly, organised, and well-structured manner also under pressure *On-call services foreseen for this profile :* Yes --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://doc.montoyer.com/framework-contracts/digit-tm-ii/digit-tm-ii-profiles-description/9.-customer-relationship-management-specialist.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.