13. System Administrator

Lot 2: specialised external consultancy services in the field of information systems

Nature of the tasks

• Administration of DG-specific infrastructures, systems and services, such as file and print-services, RDS service, DG-specific systems and software and hosted applications.

• 2nd level support.

• Installation and configuration of system components and server software, including patch management.

• Operating and monitoring of infrastructure, systems, servers.

• Configuration management tasks & procedures.

• Incident management, Change enablement, Request fulfilment, Problem management: definition, analysis and resolution.

• Preliminary diagnosis of software and hardware problems, also in co-ordination with the central IT departments.

• Advise in areas such as capacity management, contingency planning, IT service continuity management, automation of repetitive tasks, security.

• Coordinate with hosting services.

• Coordinate with database management teams.

• Scripting & configurations in context of systems & infrastructure.

• Handling of backups and restore operations of systems & infrastructure.

• Participate in defining and documenting configuration of systems & infrastructure.

• Participate in defining and documenting operational procedures.

• Participate in architectural design/reviews.

• Draft technical content for knowledge base for use of upstream support teams.

• Evaluation and implementation of security standards.

• Security administration and monitoring, in adherence to the security rules imposed by the Commission’s central security service (complemented by local rules where needed); under supervision of the LISO (Local Information Security Officer).

• Participation in coordination and project meetings.

Education : IT relevant EQF 6

Specific expertise and technologies

• Excellent knowledge of (at least) one of the operating systems in the versions used in the Commission (Windows/Unix/Linux).

Certification and/or Standards

• ITIL® Certification

Skills

• Ability to participate in multi-lingual meetings, ease of communication.

• Capability of integration in an international/multi- cultural environment, rapid self-starting capability and experience in working in team.

• Able to cope with the fast-changing technologies.

• Able to cope with the needs of multi-language deployments.

On-call services foreseen for this profile : Yes