# 13. System Administrator

*Nature of the tasks*

* Administration of DG-specific infrastructures, systems and services, such as file and print-services, RDS service, DG-specific systems and software and hosted applications.
* 2nd level support.
* Installation and configuration of system components and server software, including patch management.
* Operating and monitoring of infrastructure, systems, servers.
* Configuration management tasks & procedures.
* Incident management, Change enablement, Request fulfilment, Problem management: definition, analysis and resolution.
* Preliminary diagnosis of software and hardware problems, also in co-ordination with the central IT departments.
* Advise in areas such as capacity management, contingency planning, IT service continuity management, automation of repetitive tasks, security.
* Coordinate with hosting services.
* Coordinate with database management teams.
* Scripting & configurations in context of systems & infrastructure.
* Handling of backups and restore operations of systems & infrastructure.
* Participate in defining and documenting configuration of systems & infrastructure.
* Participate in defining and documenting operational procedures.
* Participate in architectural design/reviews.
* Draft technical content for knowledge base for use of upstream support teams.
* Evaluation and implementation of security standards.
* Security administration and monitoring, in adherence to the security rules imposed by the Commission’s central security service (complemented by local rules where needed); under supervision of the LISO (Local Information Security Officer).
* Participation in coordination and project meetings.

*Education* : IT relevant EQF 6

*Specific expertise and technologies*

* Excellent knowledge of (at least) one of the operating systems in the versions used in the Commission (Windows/Unix/Linux).

*Certification and/or Standards*

* ITIL® Certification

*Skills*

* Ability to participate in multi-lingual meetings, ease of communication.
* Capability of integration in an international/multi- cultural environment, rapid self-starting capability and experience in working in team.
* Able to cope with the fast-changing technologies.
* Able to cope with the needs of multi-language deployments.

*On-call services foreseen for this profile :* Yes


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://doc.montoyer.com/framework-contracts/digit-tm-ii/digit-tm-ii-profiles-description/13.-system-administrator.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.