6. User Documentation and Training person

Lot 1: Standard external consultancy services in the field of information systems

Nature of the tasks

• Writing user manuals for information systems.

• Writing information systems on-line help.

• Writing web documentation.

• Prepare and give training courses on information systems.

• Translate business analysts input to information consumable by the end-user.

Education : EQF 6 any degree Specific expertise and technologies

• Knowledge in end user assistance of information systems.

• Knowledge of wiki, collaborative sites and social networks.

• Good knowledge of presentation tools (e.g. PowerPoint).

• Good knowledge of MS-Office.

• Knowledge of web languages or tools (e.g. html, flash) would be an advantage.

Certification and/or Standards

• Not applicable

Skills

• Excellent writing and communication skills

• General IT skills

• Capability of integration in an international/multi- cultural environment, rapid self-starting capability and experience in working in team.

• Ability to participate in multi-lingual meetings

On-call services foreseen for this profile : No