10. Web Operations Manager

Lot 1: Standard external consultancy services in the field of information systems

Nature of the tasks

• Creation and management of wiki, collaborative sites and content management systems in general

• Guidance and support users in the usage of wikis, collaborative sites and CMS

• Creation and management of M365 services (Teams, OneDrive Business, PowerApps, PowerBI, etc.)

• Guidance and support users in the usage of relevant tools.

• Technical analysis of the business requirements in view of providing an adequate solution within the platforms available

• Implementation of solutions on existing technical platforms, including customisations required.

• Ensure coherence of the logical and physical structure of the collaboration spaces (confluence, sharepoint, CMS, M365/Teams, or within other custom Information systems)

• Frequent review of existing platform usage, correcting misalignments, while coordination with the space users.

• Writing administration and usage procedure manuals

• Participate and follow in corporate meetings and advances on the strategy and usage of these tools within the corporate environment.

• Participate in technical working groups, progress meetings and meetings with the users

Education : EQF 6

• IT relevant or any other degree

Specific expertise and technologies

• Good knowledge of Confluence wikis and its content administration.

• Good knowledge of Sharepoint sites and its content administration.

• Good knowledge of Microsoft Teams and its content administration.

• Proven conceptual understanding of content structuring, storage, access and presentation elements

• Experience with end-user guidance.

• Knowledge of business process analysis.

• Awareness of software development and service methodologies (e.g., Agile, ITIL)

Certification and/or Standards

• Not applicable

Skills

• Able to cope with the fast changing^ technologies used in collaborative platforms and self-service (no-code) software management.

• Ability to participate in multi-lingual meetings, ease of communication.

• Ability to give technical and solution-driven presentations.

• Good redaction skills.

• Capability of integration in an international/multi- cultural environment, rapid self-starting capability and experience in working in team.

On-call services foreseen for this profile : No