5. User eXperience consultant

Lot 3: Expert external consultancy services in the field of information systems

Nature of the tasks

  • Facilitates participatory design, design sprints, conversational design

  • Prepares quantitative and qualitative research and analysis

  • Field studies

  • Usability studies

  • User requirements research

  • Task flows

  • Heuristic evaluations

  • Surveys

  • Synthesis of UX research, web analytics data, as well as surveys, legacy and organizational goals

  • Presents reports

  • UX writing

  • Problem solving attitude

  • Data-driven decision-making

  • Service design

  • Coach, mentor and transfer UX knowledge across the organisation

  • Communicate the organisation’s strategic vision and goals from an end-user’ point of view

  • Works closely with business and cross functional teams to reach desired organizational goals

Education : EQF 7 IT or Business

Specific expertise and technologies

  • Experience as a UX consultant, UX researcher, Digital communicator or equivalent

  • A portfolio that shows the ability to work across various industries

  • Knowledge of HTML/CSS

  • Experience with UI Design tools - Sketch, Adobe Suite XD or equivalent

  • Knowledge of web technologies and standards (e.g. HTML, XML, CSS, SEO, web analytics)

  • Knowledge of prototyping, wireframing, interaction flows, information architecture and user testing

Certification and/or Standards

Mandatory certifications:

  • User centred design

  • Usability and accessibility standards

Optional certifications:

  • Participatory design (design sprints, visual conversation)

  • Agile

  • Research techniques

Skills

  • Develop trusted relationships with business leaders across a company to help them integrate user experience capabilities as a strategic asset

  • Excellent communicator

  • Task oriented and result focused

  • Maintain high standards for quality of work

  • Ability to convince high level management, back up with arguments and confidence

  • Team worker and ego-free attitude

  • Strong communication skills English: Understanding (C1), Speaking (C1), Writing (C1)

On-call services foreseen for this profile : No

“good knowledge” refers to at least 1 year of relevant higher education, or at least 12 months of relevant professional experience.

Previous4. Enterprise ArchitectNext6. Security Infrastructure Architect

Last updated